“I spent more than two decades running a service company and always appreciated learning of the can-do attitudes and get-it-done actions of our employees. No client should expect every interaction to be perfect, it is when problems arise that a company’s performance can be best judged. To date, your firm has provided the best level of service. When the problems arose, (two technicians) made sure to communicate the issues and the attempts to develop solutions immediately and without casting blame. I appreciate this, especially since I was often in the same situation many times as the executive vice president of a company with more than 500 employees sometimes giving less than perfect work. They were professional, polite, and very hard working. ”

“Upon discovering an issue during a home sale, Solar Cool Hawaii was quick to respond and resolve the issue within the closing time frame. Sakura, of Solar Cool, communicated efficiently and effectively until the issue was resolved. She took the required action necessary with DPP to ensure the unit was properly permitted, and the transaction closed. ”